Hi, we are in need of assistance as we cannot seem to load our check out page. From Add to Cart it gives a spinning black wheel and it does not proceed to the check out page. May we have some assistance here.
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Mine is not working either
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Came here for the same thing, was trying to make a purchase on a random store and their Shopify checkout was just spinning, so I checked my own and it’s doing the same.
Support chat says; “Thank you for reporting this to us. I would like to kindly share that we have received reports that there’s an error in the checkout page and out Technical Team is already fixing this.”
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I checked another store and its doing the same.
Shopify status website says its all working.
https://www.shopifystatus.com/
Looks like they need to fix the loop bug, and also improve their status checker at the same time.
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Hi, all.
Thank you for reaching out and posting to the Shopify Community. We appreciate you sharing your feedback here.
Earlier today, Shopify received reports of merchants and buyers experiencing the checkout page being stuck in a loading loop. Our developers have since investigated the issue and it is now resolved.
Prior to accessing the checkout, I encourage you to go through the following troubleshooting steps:
- Clear your cache and cookies. Then, completely reboot your browser.
- Try using a different browser, an incognito window or a private window.
We have also taken the steps to update our Shopify Status Page to reflect that all systems are operational. If you or your customers continue to experience this checkout issue, I recommend creating a support request through the Shopify Help Center so our team can investigate further.
We appreciate your patience and understanding as our team worked to have this resolved.