Why won't my Facebook connect to my ecommerce platform due to different email?

Shopify Discussion
1

My Facebook won’t connect to shopify. Is this because I have a different email address for my Facebook than I do shopify?

Someone help I can’t figure this out

1 Like
2

Hi,

You can check Shopify requirements to connect Facebook again to see if you miss something:

https://help.shopify.com/en/manual/online-sales-channels/facebook-instagram-by-meta/quick-guide#requirements-and-eligibility

3

Hello @leslieallan1111 ,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

It’s possible that having different email addresses associated with your Facebook and Shopify accounts could be causing the issue with connecting the two. When you try to connect your Facebook account to Shopify, you need to make sure that you’re using the same email address that’s associated with your Facebook account.

Here are a few more tips to try.

  1. Ensure that you have the correct permissions
    To connect your Facebook account to Shopify, you’ll need to ensure that you have the correct permissions. Make sure that you are logged in to the correct Facebook account and that you have authorized the necessary permissions for Shopify.

  2. Check for ad blockers
    Ad blockers can sometimes interfere with the connection between Shopify and Facebook. Try disabling any ad blockers you have installed and see if that helps.

  3. Try a different browser
    Sometimes, the issue may be with the browser you are using. Try connecting to Shopify from a different browser, or try clearing your cache and cookies.

If you have tried the above steps and are still having issues, it may be best to contact Shopify support. They may be able to provide further assistance and troubleshoot the issue with you.

Let me know if you have any questions.

Gina

4

Hey [email removed]Leslieallan1111.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Looking into this, could you let us know what specific error message you are receiving when you attempt to connect your Shopify store to your Facebook? As this information will allow us to assist you better in this situation.

You can connect your Shopify store by adding the Facebook Sales Channel to your online store and beginning the setup process. With that being said, my suggestion is to check out the Basic Requirements for Facebook to double check if the online store and Facebook account can be connected.

Looking forward to your response.