So today I received an email saying my Shopify store was closed , I emailed them back asking if there is anything I can do to work this out but still didn’t receive answer yet . Also that same day I had one payout that said paid and one in transit . Will those payouts be held or still payed out ?
Hi @GOONGA
Thank you for reaching out and welcome to the Shopify Community.
I am sorry to hear about your store being closed - I understand that it must be a difficult situation for you and your business. I’d be happy to help clarify the next steps involved.
When a store is closed, it could be due to a violation of Shopify’s terms of service or perhaps a violation of payment provider terms, however as we don’t have access to your account here in the Shopify Community, I cannot say for sure.
The email that you received should contain some more information about why your store was closed, and possible next steps you can take. I am glad to hear that you have replied to the email already, because that is the best thing to do in this situation. That email will be your direct point of contact with the team handling this matter, so any and all follow up questions should ideally be sent straight to them.
In terms of your question about payouts, I cannot say for sure what will happen as each time a store is closed, the situation will be different and result in different outcomes depending on a variety of factors. I am not in a position to provide accurate advice about what will happen in your specific situation, so feel free to send a follow up email to the team inquiring about this also.
Since you have already emailed back, I would recommend now waiting for a response. If a reply is merited, our team will provide you with more information regarding your store, and whether there is anything that can be done to resolve the issue. Once you hear back from our team, you can work with them to address any issues and hopefully get your store up and running again.