Hi Shopify Community & Support Team,
I am reaching out here because my issue remains unresolved even after continuous follow-ups and multiple tickets over the past several weeks.
What Happened:- On April 24, 2025, I received 83 orders within 1 hour. This was highly unusual and raised concerns of a possible Shopify glitch.
- On April 28, an amount of $8,780.83 was debited from my linked Shopify payout account.
Support Follow-Up Timeline:- After contacting Shopify Support I was informed that $4,860.00 had been refunded as Shop Campaign credit.
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After continuing to follow up I was told this amount was $7,460.00, not $4,860 a confusing and inconsistent update.
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I clarified that I do not want the refunded amount as Shop Campaign credit, but instead need the funds credited directly to my linked Shopify payout account.
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On May 14, another $2,200 was marked as Shop Campaign credit. I immediately filed a case again.
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By May 15, that $2,200 was finally scheduled correctly into my Shopify payout account.
Current Situation:- It’s now June 12, 2025, and I still haven’t received the full payout related to these 83 orders.
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I’ve contacted support multiple times but I keep receiving generic replies like.
(Our developer team is still reviewing the case). -
Meanwhile, my business is seriously suffering.
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I’ve fulfilled some of the orders due to customer panic but 42 orders remain on hold because I can’t fulfill them without my payout.
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Customer trust is dropping.
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My store is at high risk due to this ongoing issue.
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Ticket Numbers:- #57121008
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#57425991
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#57068165
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#57285921
I’m kindly requesting the Shopify team to treat this issue with urgency and seriousness.
I’ve cooperated and waited patiently, but this has gone on for too long. I am simply asking for the payout I rightfully earned to be released to my bank account so I can fulfill the pending orders and protect my store’s reputation.
Thank you,