Some shipping method options not showing in checkout

Shopify Discussion

AI-generated summary

Issue: UPS carrier-calculated rates (real-time shipping quotes) are not appearing at checkout; only a custom free rate shows.

Details:

  • Store owner wants all options visible: a free custom “UPS Ground (5 to 8 business days)” plus calculated rates for “UPS 2nd Day Air®” and “UPS 3 Day Select®.”
  • Checkout currently displays only the custom rate, despite UPS being enabled.
  • Store link and screenshots were provided to illustrate the configuration and missing options.

Recent update/confirmation:

  • Another participant reports the same behavior on a separate client store, stating configurations are correct.
  • They suspect Shopify’s carrier-calculated rates (including backup/fallback rates) are broken for UPS.

Status:

  • No resolution or workaround shared.
  • Appears potentially platform-wide (at least affecting UPS), not an individual store misconfiguration.
  • Discussion remains open; cause and fix not yet confirmed.
1

Hi guys,

Currently my store is only showing my custom shipping rate at checkout. The carrier rates I have enabled from UPS do not appear as options under “Shipping method”. I would like for all of the options to be listed, with my custom rate – called UPS Ground (5 to 8 business days) – being Free and the 2 UPS options for UPS 2nd Day Air® and UPS 3 Day Select® showing the calculated shipping rate appropriately.

My store is pixilated.com

Here are some screenshots for reference.

Checkout screenshot
Checkout screenshot2324×1072 204 KB

Carrier rates
Carrier rates876×544 36.6 KB

My rates
My rates884×490 29.2 KB

Thank you for your help!

Nic

2

I just had another client complain to me about this issue, I looked at his store and everything is configured correctly. It does seem like Shopify broke carrier-calculated rates, even the backup rates, or at least for UPS.