500 Internal Server Error

Technical Q&A

Topic summary

  • Issue: Website displayed “500 Internal Server Error,” preventing access.

  • Current status: Resolved; the site now loads normally.

  • Root cause: A temporary Cloudflare issue (Cloudflare is a CDN/proxy layer) that has been fixed.

  • Recommended checks:

    • Clear browser cache to avoid stale error pages.
    • Test from a different device or network to rule out local issues.
    • Verify service status at https://shopstatus.shopifyapps.com/.

  • Outcome: Incident closed with no ongoing impact reported. No conflicting reports or alternative diagnoses were raised. No images or code are required to understand the issue. If the error recurs, repeat the checks above and consult the status page for updates.

Summarized with AI on December 10. AI used: gpt-5.
1

Hi, We are Facing 500 Internal Server Error. My site showing this error.
Please check and resolve as soon as possible.

2

It’s now loading normally without any 500 Internal Server Error. Please try clearing your browser cache or checking again from a different device or network. :blush:

3

That is a Cloudflare issue, and it has now been resolved. You can check it from here