Trying to log in to one of the stores I support and getting the dreaded 500 error. Front end is OK and another store I look after I can get in to. Tried various browsers. Anyone else getting teh same
Topic summary
Admin access failure for one Shopify store: a user reports repeated HTTP 500 errors when logging in, while the storefront works and another managed store’s admin remains accessible. Multiple browsers were tried. An attached screenshot shows the 500 error; HTTP 500 indicates a server-side error.
Suggested actions:
- Check Shopify’s official status pages for active incidents (links provided).
- Try a different device/browser combination and fully clear the browser cache for that site.
- If the issue persists for hours or days, contact Shopify Support directly.
Current state:
- No confirmation from others of a broader outage.
- No resolution reported; the cause remains unclear and may be store-specific or an intermittent platform issue.
Hi @jgd1955 see https://www.shopifystatus.com, or https://www.shopifystatus.com/incidents/recent
Otherwise try a different device/browser combo or fully clear the browser cache for that site and try again.
If after that and hours or days pass contact shopify support DIRECTLY.