A site with that domain name already exists

English Shopify Technical Q&A
1

Hi ,

i cant use my domain ,

i buy my domain from GoDaddy .

what can i do ?

getting the error "

  • A site with that domain name already exists"
2

You need to contact Shopify support, and you will likely be asked to provide proof of domain ownership (if you purchased it via Godaddy). Once ownership is confirmed, the Shopify support would be able to remove the domain from the other Shopify store it’s currently connected to.

Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

3

Hi @RaversZone

As Nick suggested, you can reach out to our live support for help with this but I can also have a look for you here since removing a domain with proof of ownership does not require me to authenticate a user account.

Are you able to share a full screen screenshot showing access to the DNS settings for the domain and the domain URL. From there, I should be able to disconnect the domain from any Shopify stores it might be connected to, which will allow you to add it to your current shop.

4

Hi, I am in touch with their support for the last 2 days.
They just tell me to wait
How long I have to wait [email removed]