We have flash sales a few times a year, for high-dollar, highly anticipated products that sell out in a couple of minutes. The products are limited editions, with 400 numbered units.
Every time we do one of these limited edition product drops, we end up overselling by anywhere from 4 to 8 units, which creates a huge problem because we don’t have the product to ship to the buyer once we sell out of the 400 units.
Why does Shopify keep selling when available quantity hits 0? And no, I do not have the option selected to keep selling even if inventory hits 0.
Has anyone else experienced this issue, and if so, are there any fixes for this?
It sounds really strange. As I know it’s not possible to sale a product if option keep selling when available quantity hits 0 is disabled.
I suggest contact the dev who made modification in your theme code before or contact other who can review the code.
If there is no changes done in code then try to contact there support.
Could help prevent this from happening. With our app, you can set delist rules to archive/delete products as soon a customer pays for an order and the stock gets updated and it matches the delist rule stock count.
Hi. Have you found a solution to this problem? I saw by reading other commenters that if you offer a Buy Now Pay Later payment option it causes inventory to oversell. We’re experiencing the same issue with our current vendor but we don’t offer any other payment option except the vendor credit card processor. Wondering if Shopify users experience the same.