[ Environment: Theme (Dawn version 2.5.0); Browser (Chrome Version 106.0.5249.119) (Official Build) (64-bit) on a Laptop running Windows10 - 10.0.19044 Build 19044]
“Limit to one per customer” to limit the (fixed value) discount by tracking a customer’s email address or phone number does not work as described at Shopify help page Amount off discounts (make sure you pick the Desktop button when you verify our claims) !
Step 12 refers to a “Usage limits section” at Shopify > admin > discounts
Yesterday, we spent an hour (ticket ID: 33866611) demonstrating that this “section” does not exist - at least for theme Dawn version 2.5.0 and trying, in vain, for a workaround !
The Support person felt that this might be pervasive across all eCommerce stores and not theme-specific !
In other words, One-off discounts (per Customer) are BROKEN !
Unless my CustSvc Rep. and I missed something basic (and I would love to be corrected), this needs to be escalated as a High Priority Bug!
Should Shopify Leadership deem this a mere Documentation error, an acceptable admin “feature” and rushes merely to “fix” the Help page, consider this scenario:
Shopify Corp. plans to launch a Cyber Monday I hour Special Offer: a Customer Acquisition Discounted Signup Plan(s).
A Shopify QA employee detects (changing the system clocks, what have you ..) that the roll-out extends beyond the designed 1 hour window for the discounted rate.
Shopify leadership is alerted on prior Sunday night.
How fast would Shopify act to rectify this ?
p.s.
a cursory check on Shopify App v9.84.1 (33064) on Android shows a similar situation - Step 14 of the above FAQ talks about “Usage limits” - this is nowhere to be seen on the App.