I have the basic plan and want to change the shopify domain name. I haven’t set up my website yet and when I tried to change it it says this: Domains are not available in your current plan. In order to use this feature you must upgrade your plan. Is anyone else in this situation?
Hi @the40store ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with adding a custom domain to the shop, to ensure this gets resolved.
As custom domains are a feature of the Shopify Basic Plan, I encourage you to confirm that you have selected this subscription. To ensure the Shopify Basic Plan has been selected, you can:
- Head to Settings > Plan, from the Shopify admin.
- Under Plan Details, locate the current plan the shop is on.
If you have confirmed within the Plan Section of the Shopify admin that you’re on our Shopify Basic Plan, please feel free to Contact Support for further investigation. Our advisors will be able to take a closer look and ensure it gets resolved.
To learn more about plans and pricing, you can check out our Plan Features document as it touches on this further.
Please let me know if you have any other questions or concerns.