How can I change my domain name on a basic plan?

I have the basic plan and want to change the shopify domain name. I haven’t set up my website yet and when I tried to change it it says this: Domains are not available in your current plan. In order to use this feature you must upgrade your plan.

Is anyone else in this situation?

Hi @Blue14

In free account you can’t add domains, to add domains you have to purchase shopify plan [Basic plan atleast].

Hi I have shopify basic and it won’t let me change the domain.

@Blue14

Can you please provide your store access and domain provider access?
So I can check that what is the exact issue.

Hi

It’s currently diamondblue14.my shopify.com

@Blue14

Where you want to point this store.
On which domain?

Can you please share error screenshot which you getting while pointing domain.

Hi, @Blue14

Thank you for reaching out, and thank you, @Dbuglabpvtltd , for your help!

Have you tried purchasing a domain on your store using a different browser or device? Sometimes the browser or device will pull the same information if not cleared. Once you are on a paid plan, you can purchase a domain, so hopefully, this works!

Please let me know if this works. If not, can you please send a screenshot of the error page you are receiving? I would love to learn more about your business. What type of products do you sell?

Talk soon,

I was using my desktop to set up my website. I have restarted my computer and it seem to be ok now.

Thank you for your help. :slightly_smiling_face:

Hi, @Blue14 .

That’s great to hear! I’m glad you are able to purchase a domain for your store.

Please let me know if you have any further questions and I would be happy to help!