i closed recently my store but still now refund, also paid yearly plan of 204$ so kindly refund payment on urgent, thanks
Hi there @muhammadatif !
If you have already successfully closed down your store yourself we can check to see if it might be possible to request a refund depending on the circumstances.
If you have just recently paid for an annual Shopify plan and then cancelled your store, we would likely be able to fulfill a refund request in that case, but if it has been a bit longer and you’re further into your annual plan it may not be possible.
In order to check this out with you, we’ll just need you to reach out for account support via our Help Centre here.
There we’ll be able to access and discuss your account with you securely and see what might be possible in this instance.
All the best!
But needs to resolve on Priority ! Thank you
Hi again @muhammadatif !
I can confirm that in order to request a refund review, you would need to get in touch via our Help Centre as linked above.
That is the only place we’d be able to access your account info and look into this with you further.