Can I get a refund on my monthly subscription?

Shopify Discussion
1

I am totally lost with it ALL. I’m not working and wish not to lose any money. Can I please get a refund on my month subscription for the month please.

2

Hi there, @pggybird .

I’m sorry to hear that you’re having trouble.

Creating an online store can definitely be overwhelming, so I understand what you’re feeling. If you wanted to continue with your store, we have a lot of great resources to help new merchants learn the platform and make sales. Here are some of my favorite blogs, help documents, and video tutorials:

You can also always post in the Shopify Community or get in touch with our Support team if you had questions along the way. We’re here to help!

If you would like to proceed with closing your store, you can do so by following the steps listed in this help document. We don’t offer refunds as per our Terms of Service, however if you get in touch with our Support team and request a refund we will see if an exception can be made. I’m not able to provide account-specific support in the Community forums, so you will need to reach out to our Support team through the Help Center. We’re available 24/7 by email, live chat, and callback.

Please let me know if there’s anything else I can help with!

3

How do I do that>>> will need to reach out to our Support team through the Help Center. We’re available 24/7 by email, live chat, and callback.
there isn’t information provided to contact anyone . This is the support team i posted in isn’t it ?
I didn’t use the Shopify and I didn’t make money I been trying to get a refund from day one. It’s day 4 and u just want a refund from my subscription .

4

Hi, @pggybird .

Thank you for getting back to me, and I’m happy to clear up any confusion.

Where you are posting now is the Shopify Community, which provides discussion forums for merchants, partners, and experts. This is where you’d post if you wanted feedback on your store, business advice, or to learn more about Shopify in general.

The Shopify Help Center is where you can find help documents about Shopify, and it’s also where you can get in touch with Shopify Support. This is where you’ll go to see if a refund is possible in your case. I can provide you all the steps to reach out to our Support team.

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (recommended) or Continue without logging in
  3. Use the Search Bar to look into your current issue, such as “Request refund” or “Contact support”
  4. Scroll down to where it says Get support and click Continue
  5. Choose either Chat With Us, Schedule a Callback, or Email Us

If the Callback option isn’t available at the time you follow these steps, it may be because the queue is currently full. In these cases, I would give it 5-10 mins and then check once more.

I also have a screen recording showing the steps that is helpful to follow!

I hope this helps clear things up, and let me know if you have any more questions.

5

Hello how can i get refound monthly subscription

6

Hi there, @SaeedAl !

Thanks for getting in touch. We don’t offer refunds as per our Terms of Service, however, if you close your store we can look into the possibility of making an exception (please note that this isn’tguaranteed and we may not be able to provide you with a refund). To request this, you can create a support ticket through the Help Center. You can find the steps on how to get in touch in my post above!

I hope this helps, and please let me know if you have any questions.