How can I get a refund on shipping labels that are more than 30 days old?
Hi, @Henrietts .
Thank you for reaching out!
Currently, shipping labels can only be voided within 30 days of purchase. If the shipping label is purchased within 30 days, then you can void the label for shipping credit.
Please let me know if you have any further questions! I’d love to learn more about your business. What type of products do you sell?
Talk soon,
How can we get a refund on ones older than 30 days?
Hi, @Henrietts .
After the 30 days are up, you can no longer request a refund for shipping labels. Due to shipping labels being purchased from a third-party such as Canada post, UPS, USPS, etc. We can only offer shipping credits for unused labels within 30 days of purchase.
Please let me know if you have any further questions!