Cancel the subscription after paying the annual subscription amount. The paid subscription amount will not be refunded. What are the necessary steps to recover the paid money?
You need to speak to the billing team directly.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
Wait, note that this email was contacted and I did not find a satisfactory solution
Billing [email removed] shopify
Our Shopify Help Center is an excellent source on everything Shopify, where you’ll find tons of information on setting up your store and ways to sell. We also have a YouTube channel with lots of great video tutorials, as well as the Shopify Community discussion forums.
Your ticket number is 28596365
This is what he told me