I tried to closed my store awhile ago and they kept charge me $9 every month so I thought I did something wrong.
I stupidly open the store again to check and had to chose the plan to open it and got charge $29 for that stupid lesson and closed the store again and this month they still charge me $9. Anyone know what is the problem? I try to contact them but I don’t know how, they don’t have some online contact or anything. Feel like being scammed.
Hi @MK0402 , it seems that cards cannot be removed from your Shopify account through the admin, they can only be replaced. This is to ensure that there is always a card available to charge when your invoice is due. Once you add a new card to your account this is the only card that will be charged. We suggest you contact them through every provided channel possible so they can send this problem to the Account Integrity team.
Also there’s a post where a member countered the same problem, you can refer to this post
Hi there @MK0402 !
Sorry to hear you’re having some issues with billing for these stores.
I’d like to ensure this gets checked out, so you can understand what you may be being billed for in this instance.
It may be the case that there has been more than one store opened here, based on the info you have provided.
As you mentioned a store you had accidentally re-opened and then closed (the $29 you noted), we can look at this instance to see if we can refund the most recent subscription invoice.
We can also help to locate the other charge you reported (the $9 charge) as well and see if there is maybe another store we can help you to find and close down.
If you can get in touch for support via our Help Centre here, we’ll be able to verify your identity and access and discuss your account with you securely.
I look forward to getting this checked out for you in more depth!
Hi Don,
I tried to fix the problem on March with 1 of the staff from Shoptify, she told me she couldn’t find the reason why they charge me $9 every month and she told me to wait for the solution but she refunded me $29 first.
After 2 months, I still being charge $9. It’s mean my problem haven’t fix yet. I tried to log in and go to your support centre, tried to find online chat or email or whatever t contact but I couldn’t.
Can anyone help me with this? This is US$9 after convert to AUS will be $12 something and I already closed my account from last October.
Looking forward to hear from you
Hi again @MK0402 !
Thanks for getting back to me here and apologies for my delay in replying as I have been away from work for some time.
I understand that you have been in touch with support about this previously, and you’re still being billed for a store as you understand it.
That said, in order to investigate and resolve this issue with your account, we will need to have you reach out for support via our Help Centre here.
There, we’ll be able to assist you with locating the remaining charge you refer to here, so you can find and close that store as per your preference.
You can enter the topic you need help with there on the Help Centre page, before scrolling down the screen to see your options for getting account support.
If you can just request there that we help you to locate this remaining charge, and share any info you have on this charge (a screenshot showing the full charge, amount and statement descriptor would be ideal), we can have our escalated team search for this charge so you can find and close that store if you’d like.
This is the only way we’ll be able to provide account support or help you to locate this charge, so please do reach out with the info we need to help you there!