Hello,
I used to operate two Shopify stores, which have been closed for some time now, however I still get charged by Shopify on my card. The amounts differ, but the card is charged almost every month. I have tried to solve the issue, but I had not luck so far. One of the stores is inactive and I can not find the other one, it seems like it was deleted by Shopify. Can someone help me out?
Viktor Stavrev,
Contact email: stravrev.viktor07@gmail.com
Hey @stavrevviktor .
Thanks for reaching out.
I am sorry to hear about the charges you have received! In order for us to look into the billing on both Shopify stores, we will need to verify you as the account owner. Since we cannot authenticate you using our Community forums due to the sensitive information that would need to be shared, it would be best and more secure to login to your store using our Contact Us page.
If you are unable to login, you can select the option to Continue without logging in. Whether you are able to successfully login or selected the option to continue without logging in, you will be directed to our Help Center. Type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow you to reach out directly to a Support Advisor using one of our support channels.
Let me know if you have any questions.