Hello,
I have a question i regards to the free trial. I cancelled my account yesterday (10/13) before my free trial account ended which is on 10/16. While creating my shopify account, I had to pick a plan so I chose the yearly one. Will I still be charged the 173 on Oct 16th even though I cancelled? I would like a email confirmation saying that I will not be charged.
Hey, @broj111
Eunice here from Shopify, thanks for posting, and welcome to the Community!
I’m sorry to hear you won’t be continuing with your store, I hope you enjoyed the trial and decide to embark on your entrepreneurial journey again with us in the future.
To answer your question we’ll need to gain access to your account to check whether a charge has been/is going to be processed. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback via the Shopify Help Center.
I hope this helps, take care.