Cannot access my account due to looping 500 error

Technical Q&A

Topic summary

A user is experiencing a persistent 500 error loop when attempting to access their Shopify account. The issue occurs across:

  • Multiple browsers
  • Different account administrators
  • Various devices

The error pattern involves the page continuously reloading and displaying the 500 error, preventing any account access or troubleshooting.

Suggested troubleshooting steps:

  • Clear browser cache and cookies
  • Try incognito/private browsing mode
  • Test with different network connections (mobile data or VPN)

Escalation recommended:
If basic troubleshooting fails, contact Shopify Support directly through Twitter (@ShopifySupport) or check status.shopify.com for potential platform-wide outages.

The issue remains unresolved and appears to require direct support intervention.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

We are trying to access our account, from multiple browsers, account admins, and devices, but when we log in we continuously see a looping error “500” and then it reloads into a different page and then loads the error again. We can’t seem to get it to stop to remedy anything or deal with it.

Does anyone know how to make this stop or reconfigure the account?

Thanks.

2

Hi @bjjames

Have you tried to Clear cache & cookies and attempt logging in via incognito mode yet? Or try a different network (mobile data or VPN) in case it’s a connectivity issue.

If the error persists, contact Shopify Support directly via Twitter (@ShopifySupport) or through their status page (status.shopify.com) to check for platform-wide issues.