Cannot log in to my admin dashboard (today 01/11/22)

Shopify Discussion
81

Mine has been fixed! Hopefully yours too if not very soon!

1 Like
82

I am back online guys, is anyone else back online? Check your stores. Good day everybody!!

1 Like
83

Hi @simplydovely

Please see https://www.shopifystatus.com/

There is an outtage affecting Admin , Checkout, Point of sale

https://www.shopifystatus.com/incidents

So at least it seems shopify knows about it

Merchants having a store outtage should consider pausing any active adspend campaigns until your site , checkout or admin is once again accessible. (PSA post)

1 Like
84

Hi @ThinkingIndigo

Please see https://www.shopifystatus.com/

There is an outtage affecting Admin , Checkout, Point of sale

https://www.shopifystatus.com/incidents

So at least it seems shopify knows about it

Merchants having a store outtage should consider pausing any active adspend campaigns until your site , checkout or admin is once again accessible. (PSA post)

2 Likes
85

I’m back on and working again.

Check your stores now.

86

Hey, @herbalzest ,

We recently had an outage on the platform that affected POS, checkouts, and admins. The issue is now resolved. If you are still seeing issues on your end, please try some of the following troubleshooting tips:

  • restart computer
  • clear cache and history

If you are still seeing issues on your end, I look forward to getting to know more information from you. Also, I am also linking our Shopify Status page for your reference so you can be aware, for next time, if other issues were to arise on the platform.

1 Like
87

Hi @mpace ,

Thank you for sharing this in the community! I can understand not being able to login to your store to access your admin and other areas is not an ideal experience.

We truly appreciate your patience while our developers actively worked on this known issue. The issue with admins, checkouts and storefronts has since been resolved. If you are still experiencing problems logging in could you please try restarting your browser. Another suggestion is to try clearing your cookies and cache or launching your store on a different browser and try logging in once again. I’ll also share our Shopify Status page where active updates and service area status are displayed.

Please let us know if you have any further questions, I’ll be happy to take a look and help out!

1 Like
88

Hi, @becasuewecare .

Some stores were unable to access the admin today, but this issue has since been resolved. We posted updates on our status page as well as on @ShopifySupport’s Twitter page.

Can you please try logging in again and let me know how it goes?

1 Like
89

Hi, @GCAvenue!

We appreciate your patience as we worked towards resolving the outage today. Enjoy the rest of your day!

1 Like
90

Hi, [email removed]BNCare!

Thank you for your patience as our team worked to resolve this outage today. This is an update to let you know the issue has been resolved! Refreshing your page should resolve any remaining errors, though if it continues you may need to clear your cache by following these steps.

91

Hey, @Kartelx ,

We recently had an outage earlier today which affected admins, checkouts, and POS on the platform. The issue is now resolved. We thank you for your patience and understanding regarding the matter.

If you are still experiencing issues on your end, give these following troubleshooting steps a try:

  • restart computer/browser
  • clear cache and cookies
  • go incognito/private mode

Definitely let us know if issues persists on your end. Also, I am attaching our Shopify Status page for your reference. Keep this in hand so you can be kept up to date as to what is going on. It is also a great resource to send to your customers as well.

92

Hi there, @Robaassaf ,

We had an outage earlier today which affected the entire platform: admins, checkouts, and POS. The issue is now resolved however. We thank you for your patience and understanding regarding the matter.

If you are still experiencing issues on your end, give these following troubleshooting steps a try:

  • restart computer/browser
  • clear cache and cookies
  • go incognito/private mode

Definitely let us know if issues persists for you.

I am also linking our Shopify Status page for your reference. Keep this at your disposal so you can be kept up to date as to what is going on. It is also a great resource to send to your customers as well.

93

Hello, @harshbarger ,

We recently had an outage earlier today which affected admins, checkouts, and POS on the platform. The issue is now resolved. We thank you for your patience and understanding regarding the matter.

If you are still experiencing issues on your end, give these following troubleshooting steps a try:

  • restart computer/browser
  • clear cache and cookies
  • go incognito/private mode

Definitely let us know if issues persists on your end. Also, I am linking our Shopify Status page for your reference. Keep this in hand so you can be kept up to date as to what is going on. It is also a great resource to send to your customers as well.

94

Hi there, @amaredynasty ,

Happy to provide an update for you: issue resolved!

If you are still experiencing issues on your end, give these following troubleshooting steps a try:

  • restart computer/browser
  • clear cache and cookies
  • go incognito/private mode

Definitely let us know if issues persists on your end.

I am also attaching our Shopify Status page for your reference. Keep this in hand so you can be kept up to date as to what is going on. It is also a great resource to send to your customers as well.

95

Hi there, @THEGOAT ,

Welcome to Shopify!

We recently had a platform-wide outage that affected admins, checkouts, and POS. This has now been resolved however. If you are still experiencing issues on your end, give these following troubleshooting steps a try:

  • restart computer/browser
  • clear cache and cookies
  • go incognito/private mode

Definitely let us know if issues persists on your end, we’re happy to further assist you.

I am also attaching our Shopify Status page for your reference. Keep this in hand so you can be kept up to date as to what is going on. It is also a great resource to send to your future customers as well.

96

Hi @ninetysevin01 ,

Thanks for sharing this in the community. I understand that not having access to your Shopify store and other areas is not an ideal experience.

Yesterday, Shopify experienced an outage that affected store admins, checkout, storefronts and Point of Sale (POS.) We truly appreciate your patience while our developers actively worked on this. The issue has since been resolved and you should be able to login and have access to your admin.

If you are still experiencing issues I’ll share a few tips and resources below to help resolve this:

Please let us know if you’re still experiencing issues or have any questions. I’ll be happy to take a look and help you out.

97

Hi @Hofbc ,

Thank you for sharing this additional context. I understand the importance of being able to go live on your storefront and how not having access to your store can affect the functionality of your business.

Yesterday, Shopify experienced an outage that affected store admins, checkout, storefronts and Point of Sale (POS.) We truly appreciate your patience while our developers actively worked on this. The issue has since been resolved and you should be able to login and have access to your admin.If you are still experiencing issues I’ll share a few tips and resources below to help resolve this:

Please let us know if you’re still experiencing issues or have any questions. I’ll be happy to take a look and help you out.

98

Hi,** @Aoliphant **.

Are you still experiencing this issue on your end?

There was an issue earlier today where stores weren’t able to access admins, checkouts or POS. Our developers have since pushed a fix however, so all systems should be back up and running.

If you’re still seeing the same error message you did from earlier today, are you able to try accessing your store via incognito mode or private browser window? If the issues still persist, you can also try logging in to your store from another device altogether, just so that we can rule out any device, browser, or caching issues.

When the issue was ongoing, our developers also updated the Shopify Status page to reflect the downtime that our merchants experienced. Feel free to bookmark that page, so that if you happen to run into any issues in the future, you can double check our status page to see if it was a Shopify-wide issue rather than an account specific one.

99

Hi @nuthut ,

Yesterday, Shopify experienced an outage that affected store admins, checkout, storefronts and Point of Sale (POS.) We truly appreciate your patience while our developers actively worked on this. The issue has since been resolved and you should be able to login and have access to your admin.If you are still experiencing issues I’ll share a few tips and resources below to help resolve this:

In regards to your website being up and running and customers not being able to place orders, did this issue occur today as well? Could you let us know if there are any issues at checkout or if you’re able to track these orders within your abandoned cart section of the admin?

If the issues persists with your customers not being able to place orders, I’d recommend reaching out to our Live Support via chat, email or requesting a call-back. Our Live Support team will be able to authenticate your account, share account specific details and see if they’re able to replicate the error. They can also have a look within your abandoned cart section to see how many orders were unsuccessful.

100

Hey, @CuteShop !

An issue involving storefront and admin access emerged earlier and this was why you were encountering problems with logging in and accessing your website. We posted about it on our Shopify Status page and @ShopifySupport Twitter page. Fortunately, the issue has been resolved so all systems are now operational. If you’re still unable to log in or access your website, you can clear your browser’s cookie and cache to fix them.

Thanks for your patience while we worked on fixing the issue!