Cannot print shipping label on desktop and mobile app

Shopify Discussion
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Topic summary

Multiple users are experiencing an inability to print shipping labels and packing slips across both desktop browsers and mobile apps. The issue manifests as infinite loading loops on mobile and timeout errors without print dialog windows appearing on desktop.

Root Cause:
A Google Cloud outage is affecting Shopify’s infrastructure. Google Cloud powers Shopify’s file/image storage and API functionality, causing widespread service disruptions.

Impact Scope:

  • Affects all Shopify users, not isolated incidents
  • Prevents printing of shipping labels and packing slips
  • Blocks developer tools including CLI and app deployment
  • Confirmed across multiple browsers, devices, and platforms (desktop, mobile, iPhone)

Status & Resolution:
The issue remains ongoing with no resolution timeline. Users can monitor progress through:

Google is aware and working on the problem. Users must wait for Google to resolve the server error on their end.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I have shipping labels to print but in both desktop and mobile app cannot print… sits in loop on app and times out without pop-up print window on desktop… is this happening to others today? Been using Shopify for years. Help please? ASAP

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Edit: The issue is on Google’s side. You can track their status here: https://status.cloud.google.com/

They are having a server error with Google Cloud, which powers file & image storage and parts of their API. Likely a bad update/fix that was pushed, but who knows. They are at least aware of the issue and working on it. Only thing we can do is wait.

Track it here: https://www.shopifystatus.com/incidents

3

Used two different browsers and same issue

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It’s a Google Cloud outage.

https://www.shopifystatus.com/incidents

https://status.cloud.google.com/

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Apparently Shopify blocks links? The issue is a Google Cloud outage. You look look up “shopify status” and “google cloud status” to see the current updates from Shopify and Google.

6

Thanks for the help… so this is happening to all or just our business?

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Yeah it’s happening to everyone. Shopify is dependent on Google cloud for everything from data storage to API calls (Which powers the different parts of the admin).

I’m a developer and can’t even use their CLI or deploy a new app version. It’s a big outage.

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Thanks for the reply… the news, although not great helps because felt like we were on an island stranded alone,

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9

same. we can’t print packing slips. we get the circle for loading and then it times out.

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Absolutely, and I agree. I’d rather know the bad news then be left in the dark. In the absence of real customer support and communication, those status pages are the best indicators of what’s going on and if there are any issues. I give them a quick check whenever there are persistent errors.

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11

same here i have tried several times and nothing happens

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12

Same here, just adding a comment to boost!

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13

the same problem with browser and mobile app. checked on two different PC and two different smartphones

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I have the same problem in the mobile app on my iPhone. Is this also related to Google?