Can't verify payments as an individual/sole proprietor

Shopify Discussion
1

Hello,

I am trying to verify my business under the “payments” tab as a sole proprietor/individual. I typed in my social security number multiple times and used multiple different browsers to do so, but whenever I hit the submit button, nothing happens, it just stays on the same page. How can I resolve this issue?

Thank you!

2

Hey @swimbykylierene ,

Thanks for reaching out in the Shopify Community!

When you try to submit are you receiving any sort of error message or is it just not loading at all? I’d be curious to know if we can isolate the issue to your device or browser. Would you mind testing a few things for me?

  1. Clear your cache and cookies: When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

  2. Ensure your browser is up-to-date.

  3. Try an Incognito window

  4. Try another browser (e.g. Safari).

  5. Try completing the same steps on your phone, using data rather than WiFi.

Otherwise, we have more information about what documents are needed to sign up to Shopify Payments in the USA here, but for further information about your specific needs as an individual, you can get in touch with our Live Support team to discuss this in more detail.

Are you in the process of setting up your store on Shopify? What other aspects of your store setup are you currently focusing on? In the meantime, I’ll leave our Shopify Payments verification guide here, in case you’d like to read a bit more about the account verification process.

3

I tried everything on that list and nothing is working. When I hit the submit button, it is not doing anything at all. The circle starts spinning and then it stops.

1 Like
4

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the community at this time, we’d be happy to continue assisting you through authenticated support. Please visit our help centre here and log in to your account to create a support request.

5

hi did they end up fixing it for you? if so how long did it take?