Okay so I had paid 1$ for a plan I did not know was actually 80$ after 3days. Shopify tried but couldn’t charge my acc. I wanna change my plan to the basic plan after paying 1$ for a different plan. But it doesn’t even give me the option to go to settings once I log in. Only gives me the option to pay dues. How can I keep my same store and website but change plan even after being charged for another plan??
Topic summary
Issue: A merchant paid a $1 promotional fee without realizing it converted to an $80 plan after 3 days. Shopify attempted to charge the $80 but failed. The account is now locked behind a “pay dues” prompt, preventing access to Settings, and the merchant wants to switch to the Basic plan while keeping the same store and website.
Guidance: Plan changes cannot be made from the admin when billing is blocked. The advised path is to contact Shopify Support to change the plan on their end. Steps: go to the Shopify Help Center, start the AI chat, and continue until “I still need help” or “chat with a support advisor” appears, then request the plan change.
Status: No resolution reported in-thread; action pending the merchant contacting support. No attachments or technical artifacts are central to understanding this discussion.
Hi @Texastrap !
In order to change to a plan, you will need to directly reach out to Shopify support so, they can help you change your plan on their end. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.