Checkout not working if you go back from checkout screen

Payments + Shipping & Fulfilment
1

When on the mobile (tested via iPhone on Chrome and Safari) checkout button becomes greyed out if the user has already clicked checkout within the cart view, gone in to the checkout screen and then presses back.
How to resolve please.

I have a screen recording but can’t attach as file is too big.

2

Hi, @user546 .

Can you share a link to your website for us here please, so that we can also test this out on our end to see if we’ll experience the same issue?

To better understand the situation can you also confirm the following for me please:

  1. Do you know if the same issue persists on a different mobile device or browser? For example, you mentioned testing on an iPhone via both Chrome and Safari — can the experience be replicated on an Android device perhaps, or a tablet or iPad, or via a different browser such as Firefox?

  2. To rule out any potential browser caching issues, have you tried clearing your browser’s cookies and cache, or accessing the website via an incognito mode?

Looking forward to hearing back.

3

Hello,

Thanks for getting back to me.

I can confirm this issue has been replicated only on (several) iPhones at the moment.
Both on Safari and Google Chrome and also occurred post clearing caches.
I do not have an Android to replicate this on.

It doesn’t appear to occur on Google Chrome via desktop.

Here is a link to our website for testing;
https://incontinenceproducts.com.au

4

@user546

Gotcha, appreciate the added details and for sharing your store link with us. I’ve also tested this on my end via iPhone and can see what you mean — the checkout box is greyed out for me too, if I return to the cart page.

I’d like for our internal support team to investigate this matter further, but in order to do so we’ll need to access your account from our end. We won’t be able to do this via the Community Forums, due to security reasons, so your next step here is to reach out to our live support team via the Help Center here.

Once in the Help Center, you can ask the virtual chat assistant to “contact support”, and you can then follow the prompts to be connected with a live support team member. We’ll be able to securely access your account from there for further investigation on this matter.