Closed Shopify account need to transfer domain

Shopify Discussion
1

Hey guys so I closed my Shopify store and deactivated it but didn’t know I had to transfer my domain before doing so so I’m kind of stuck right now

when I log in it doesn’t let me do anything unless I re activate it but I don’t want to get charged again. Is there a way to still transfer my domain?

2

Hi @Bronzebynaz ,

Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved.

As you have since closed your shop ,you will want to connect with our support directly to have your domain transferred. They will be able to get you authenticated, as I wouldn’t have access to any account details here through the Community. From there, they will be able to provide you with access to the shop to successfully transfer your domain away from Shopify.

To connect, you can follow these exact steps:

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual chat assistance, type ‘I can’t log in’
  • This will populate a few resources, where after a minute or two you should see the option to select ‘I still need help’
  • Click ‘Account Support’
  • Scroll down to see the link to chat in

Please let me know if you have any other questions or concerns.