Collective

Shopify Discussion

Topic summary

A store owner is experiencing issues with the Collective app on one of their two Shopify stores (sweet-honey4u.com), while it works perfectly on their other store (elegantwatchworks.com).

Problem Details:

  • The app displays an error and fails to sync on the second store
  • Screenshot shows the specific error encountered

Troubleshooting Attempts:

  • Contacted six Shopify advisors with no resolution
  • Case escalated to Shopify’s technical department two weeks ago with minimal response
  • Tested across multiple browsers (Chrome, Firefox, Edge) and incognito mode
  • All attempts unsuccessful

Current Status:

  • Issue remains unresolved
  • Store owner suspects the problem lies in the admin/backend settings of the affected store
  • Unable to identify which specific setting is causing the conflict
  • Seeking community assistance to identify potential configuration differences between the two stores
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I am building two separate stores. The first is https://elegantwatchworks.com/. I added the app collective and it synced perfectly. the second store is https://www.sweet-honey4u.com/. I downloaded collective and it absolutely does not work. screenshot shows the error. I have gone through six shopify advisors with no luck they even escalated it to their technical department and in two weeks I have had no Result and even less responses from them. I am thinking it must be something in my admin (Back of store) settings but I can’t find them. any help out there? Contact me through either addresses admin@sweet-honey4u.com or admin@elegantwatchwork.com.

Screenshot 2025-05-11 044549.jpg
Screenshot 2025-05-11 044549.jpg1918×848 57.1 KB

2

Have you tried to open the App in the second store on a different computer/browser?

Sometimes apps do not really like when you’re trying to run instances for several shops in one browser.

1 Like
3

Tried incognito don’t have a 2nd computer

4

Incognito is not ideal either.

Can always try another browser though.

Not saying it’s certainly a reason, but just one of the possibilities you can check yourself.

5

This is an update. I have also tried browsers Firefox and edge along with Google Chrome. Error still comes out I still think it’s got to be something to do with my settings in that particular store, because my other store collective works. But I can’t figure out which settings causes the problem

6

. I have also tried browsers Firefox and edge along with Google Chrome. Error still comes out I still think it’s got to be something to do with my settings in that particular store, because my other store collective works. But I can’t figure out which settings causes the problem