Multiple users are seeking ways to display and edit custom customer metafields within the Shopify POS app, similar to how product metafields currently appear.
Primary Use Cases:
Tracking customer equipment information for warranty and service follow-ups
Displaying customer birthdays or other personalized data
Recording store location where customers were registered
Enabling financial system integration (product metaobjects not collected in POS orders)
Key Challenges:
Sales clerks with POS-only access cannot view linked metaobjects
Custom customer metafields don’t appear on POS customer detail screens
Lack of editability forces manual workarounds
Unresolved Question:
One user highlights a contradiction in Shopify’s official documentation, which states that custom customer metafields “display on the customer details screen of the Shopify POS,” yet users cannot access these fields in practice.
The discussion remains open with no solutions provided as of March 2025.
Summarized with AI on October 30.
AI used: claude-sonnet-4-5-20250929.
Just like Product metafields appear on product page in Shopify POS. How do I get Customer metafields to appear when viewing a customer? Also can customer metafields be editable in the POS app when viewing a customer?
We have sales clerks that only have access to POS app but need the ability to view the metaobject we created and linked to customer metafield definition. We track equipment info associated to our customers and it’s important our sales clerks can easily access the data for warranty and service follow-ups.
Any answers to this? We have the same issue. Product meta fields used for our financial system integration and POS doen´t collect product metaobjects for orders and this causes that we have to move all POS sales to financial system manually.
This would be a great addition. I was looking to do the same. Being able to have a customer’s birthday or something similar visible on the POS app would be great!
If user-defined customer metafields can’t be displayed in Shopify POS (either for registration or for consultation), then what does Shopify mean in its support article by “You can also create customer metafields in the Custom data setting in your Shopify admin. Metafields include other specialized information about your customers such as, their birthday and shoe size that display on the customer details screen of the Shopify POS” Shopify Help Center | Creating a customer profile on Shopify POS
I’d be very happy to have some extra fields in Shopify POS. For example, we care about tracking in which store a customer was registered and it would help having a metafield that the sale assistant can select the store location from.
I just wanted to reach out to say that viewing customer metafields is indeed now possible in Shopify POS. Just click on the customers name when they’ve been added to the cart, and the metafields should appear.
I also wanted to say that our app MetaSeek: POS Metafield Search allows you to search for customer and product metafields within Shopify POS, something that’s not possible natively. So you could search for a customer (or product) metafield, such as birthday or account number, and our app would find them. You can then add that customer to the cart directly from the app.