Does anyone know how to fix this error I get everything I have tried doesn’t fix the customer account button on the site.
Topic summary
A user is encountering an “Invalid DNS” error preventing the customer account button from functioning on their Shopify site. The error message shown in an attached screenshot indicates an issue with the subdomain account.mycoffeefetish.com.
Root Cause:
The problem stems from an incorrectly configured CNAME record for the account subdomain, which isn’t properly pointing to Shopify’s servers.
Recommended Solution:
- Access GoDaddy DNS Management for the domain
- Locate and edit/delete any existing CNAME record for “account”
- Create a new CNAME record:
- Name: account
- Value: shops.myshopify.com
- TTL: default (typically 1 hour)
- Wait 15-30 minutes for DNS propagation (can take up to 3 days in some cases)
- Return to Shopify’s Domains section and verify the connection
The issue should resolve automatically once DNS records propagate correctly. If problems persist after following these steps, further troubleshooting of the DNS configuration may be needed.
Go to your GoDaddy DNS records and follows these instructions: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual
Then you wait. It can take up to 3 days to update.
@TroyEllis Hey, I’ve seen this issue quite a few times it usually happens when the CNAME record for your subdomain (account.mycoffeefetish.com) isn’t correctly pointing to Shopify.
Here’s how to fix it step by step:
- Log in to your GoDaddy account and go to DNS Management for the domain.
- Look for any existing CNAME record for “account” if it points somewhere else (or is blank), delete or edit it.
- Add a new CNAME record with:
- Name: account
- Value / Points to: shops.myshopify.com
- TTL: leave default (usually 1 hour)
- Save the change and wait about 15–30 minutes for propagation.
- Go back to Shopify → Domains → and click “Verify connection” or “I’ve updated DNS records.”
Once DNS updates, the red “Invalid DNS” warning will clear automatically and your customer account page should start working again.
If you’ve already done this and it still shows invalid, share a screenshot of your current DNS records (just the hostnames and values), and I can help pinpoint what’s missing.
Please feel free to reach out to our expert support.