Hello, does anyone know why the Live View customer behaviors is not popping up on our admin? It won’t on either desktop or mobile app, it’s very strange. It looks like the picture I added to this question. It won’t show the Active carts, Checking Out, or Purchased in the Live View, it’s literally blank. This issue started happening today and never happened before. Is anyone else experiencing this?
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Yes, same issue here. Happened sporadically yesterday and has been this way most of today. Would really like to see that back ASAP!
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it’s never happened to us until today around 4pm EST. i hope they fix it soon
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yes us too , fingers crossed its not permanent
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We have the same issue, not showing on desktop or mobile phone 
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Yes, It’s been happening to us all day. Our traffic and sales seem to be unusually slow today too but Shopify keep telling us there isn’t an issue…
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I am having the same issue
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Experiencing the same issue here, for the first time today. Would also to understand why - fingers crossed it returns shortly.
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Same issue with the website and app, I imagine someone at Shopify knows and is on it. Right?
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I sent an email earlier and they said they were looking into it but seemed to think it was unique to my store
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Happening to me too! Hope this is’nt affecting our sales
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We have the same issue! Since yesterday evening and ongoing today
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Literally same… our sales were doing very well until this glitch occurred and our sales literally declined like crazy (never happened before ever and we’ve been running our store for a long time)
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I talked to them on live chat and they are aware of the issue platform wide and are trying to fix it… it’s been going on for me for 10 hours already. not to mention, that our sales have declined a lot since the start of this glitch and this never happened to us before…
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Im so sorry to hear how disappointing for you! im checking regularly fingers crossed it is corrected within the next couple of hours.
So i found this. Might or might not be related. this is in Norwegian, but I’ll translate as best I can. In “Saved Activity” I granted “Search and Discovery” API-access yesterday. This was about the same time my issues started. And i havent downloaded any apps.
HUGE DROP IN ORDERS, NEEDS FIXED ASAP
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Kinda glad it’s not just us! But it sucks!
Same… very frustrating. Never happened to me before
Ours has been missing since this morning and a massive drop in sales. Not too sure if/how these are related as I’ve done numerous test purchases through the store and all succeed, but am noticing a lot of international traffic today so could be Shopify doing something?
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