I cannot find how to edit the email template of what is sent to the end customer when we, as the seller, cancel the order. I can see a record of the email sent to them in the transaction history but cannot find the template in the list of customer notifications in the settings window. Is this a standard Shopify template that cannot be edited, or is there somewhere else I can find it?
Topic summary
A seller is trying to locate and customize the email template that customers receive when an order is canceled by the seller.
Issue: The user can see the sent email in transaction history but cannot find the template in the customer notifications settings list to edit it.
Solution provided: Navigate to Admin > Settings > Notifications > Customer Notifications > Order Exceptions > Order Cancelled > Edit Code to access and modify the template.
The question appears resolved with clear navigation instructions to the appropriate template location within Shopify’s admin panel.
Admin > Settings > Notifications > Customer Notifications > Order Exceptions > Order Canceled > Edit Code.