Deactivate account but still receiving bills monthly and my recovery email is no longer in use.

Shopify Discussion
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[/details]I am writing to seek urgent assistance regarding my Shopify account associated with an email address that is deactivated for months.
My account has been inactive for some time, yet I have continued to receive monthly bills. I am unable to log in to investigate the source of these charges. When I attempted to reactivate my account, Shopify required verification via an email sent to my inactive email address which I can no longer access.

Given this predicament, I kindly request any guidance on an alternative method to reactivate my account, enabling me to cancel my subscription independently. Alternatively, I would appreciate it if anyone from Shopify could promptly cancel all outstanding bills associated with the mentioned accounts, as I am no longer utilizing Shopify services. There is never able to reach a real person / or a help assistance on Shopify but you’re charging me every month.

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Hi @Rubytonghy ,

Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure this gets resolved.

As you are being asked to enter a verification code in order to access your shop, you will want to connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to account specific information through the Community. They will also be able to share more information with you regarding refund requests.

To connect with us, you can:

  • Head over to our Contact Page.
  • Enter ‘Can’t log in’ into the chat box.
  • Select the ‘I still need help’ option
  • Select the ‘Account Support’ prompt to view our available support options.

Please let me know if you have any questions or concerns.