Multiple users report that staff invitation emails are not being delivered when attempting to add employees or transfer store ownership through Shopify’s Users & Permissions settings. The issue has persisted for several weeks across different stores.
Troubleshooting attempts that failed:
Interestingly, customer-facing emails work properly—only staff invitations are affected.
Potential causes identified:
Status: The issue remains unresolved for many users as of mid-April, with frustration mounting over whether this is a platform-wide bug or a plan restriction that should be more clearly communicated through disabled UI features.
Hi everyone! My invites aren’t sending to my employees through the Users > Roles tab and nothing I’ve seen online has a solution to what I’m experiencing. I’m trying to change the store ownership to someone else but it’s not adding them to my organization- they’re simply not receiving the emails.
Someone please help me!
Hi @savmayer
Sounds frustrating, but let’s give it a try step by step. First, ask your recipient to check their spam/junk folder because Shopify emails sometimes end up there. If they still don’t receive it, try resending the invite from Settings > Users and permissions instead of the Users > Roles tab.
If this continues to occur, attempt to use a different email address or have the recipient whitelist no-reply@shopify.com. If neither of these steps work, contact Shopify Support, they can check if the invite is getting blocked on their end
I tried everything recommended so far. Tried different accounts, emails, delete and retry, validate email account, reauthenticate email account… nothing works. Funny thing is, the customer emails do work properly.
Have you found anything?
I’ve been having the same issues for about 5 or so days. I think it’s something on Shopify’s side because customer emails are fine, but I can’t add users no matter what e-mail. We’ve bounced things, reset things…the whole nine yards.
I’m facing the same issue with my store 
Will there be a fix to this issue anytime soon? I’ve been having the same issue here for nearly a week. The issue is on Shopify’s end, and it needs to be resolved as soon as possible. It’s not an email address issue, it’s not a junk/spam issue; it’s a Shopify issue.
Did it ever start working for you? I’m having the same issue
Hey.. i opened new shop, in my old one Users invite are working, but new shop is not working. Please if there is any solution to this? Thank you
It is now April, and I’m here to be the additonal complainer. It is not the domain, I’ve sent invites to over 50 people in 10 tries and none of them got them in any domains, gmail, outlook, hotmail, yahoo, custom domain, aol, aim, ymail, duck… NOTHING…
Is that what you guys are fixing to why we all went into extreme panic attack the night before April 1st… where shopify went dead..
The only reason why I knew is because i was getting so many emails saying that the integrration with shopify disconntect… thinking shopify deleted my store.. Immediate panic
FIX THE EMAIL INVITE PLEASE…
i have faced same issue today i checked with an agent in shopify i got informed that my plan was basic plan and according to this document
Shopify Help Center | Basic Shopify plan
i can’t add roles or people to support in building the store unless i upgrade it to Shopify Advanced or Shopify plus or higher plans.
Lmaoooo. Wow, they need to disable adding staff then simple.. I kinda figured that was the problem… I was reading that we have to have the Plus account but it didn’t really register when I’m able to access the Users and ADD and send the Invite only for it not be sent out. Thats plain cruelty of them on their end. They should absolutely disable the feature for Basic. Smh
That can‘t be serious? That would be a very hard cut.
We have faced the same issue in a new basic shop. Solution: create for the users which you want to invite a Shopify partners account. That’s no effort and afterwards you can send the desired shop a access request. That works
April 8th, the bug still persist…
Tried that, it is not
I run 6 Shopify stores. I have this problem with every single one of them. Shopify, when will this issue be resolved?
Make sure your shopify Domain settings are correct: Settings - Domain - Edit DNS settings
Your SPF, DKIM and DMARC records have to be correct and setup, else your staff will not receive an invitation email
One popular method is for the recipient to add Shopify’s domain to their whitelist, check their spam folder, and then resend to a different email address. If that fails, you can manually add a new owner with a different email address to transfer ownership after creating staff roles and permissions.