Hello, I’ve been trying to transfer ownership of a paid plan for over a month. Every time my client receives the email invitation from me, they get an error message. Shopify support has yet to resolve it and it’s prevented the online store from opening. It is a live site. Please please help.
Topic summary
A user has been unable to transfer ownership of a paid Shopify store for over a month, preventing the live site from fully launching.
The Problem:
- Client receives the transfer invitation email successfully
- Clicking “Get Started” and logging in triggers an error message
- Issue persists across different browsers and devices
Troubleshooting Attempted:
- Verified email addresses match between invitation and Shopify account
- Client created Shopify account with correct email
- Canceled and resent transfer invitation multiple times
- Contacted Shopify live chat support repeatedly without resolution
Current Status:
The issue remains unresolved after a month. Screenshots show the error occurs during the login/acceptance phase. Another user has reported experiencing a similar transfer problem as a buyer, noting tax implications from the delay.
Shopify support has not yet provided a fix despite multiple contact attempts.
When they get the invitation in their email and click on the link, they are prompted to login to their shopify account, and then they get an error message. Please help me understand why this keeps happening. I need it resolved ASAP!
Thanks for reaching out, and I’m really sorry to hear about the ongoing issue — that sounds incredibly frustrating, especially with your store already live.
Transferring store ownership should be a smooth process, so the fact that it’s been unresolved for over a month is definitely concerning. Since your client is getting an error message when accepting the invitation, there could be a problem with the email address, account permissions, or possibly a backend issue on Shopify’s side.
Here’s what I recommend in the meantime:
- Double-check that your client is accepting the invitation using the exact email associated with their Shopify account.
- If they don’t yet have a Shopify account, have them create one using the same email the invite was sent to.
- Try canceling the invite and sending a fresh one.
- If possible, share a screenshot of the error message so we can better understand what’s going wrong.
I’d also suggest escalating the support ticket directly with Shopify (include the ticket number if you have one) or reaching out via their live chat for quicker handling.
Thanks so much for your reply. I’ve double checked the email addresses are the same. My client receives the email notification but when they click on the “Get Started” button to initiate the transfer, they get the error message (attached). They created a Shopify account with the same email address, I’ve canceled the transfer and started again, and they’ve tried in different browsers and devices. It’s so frustrating. I’ve reached out to the live chat a dozen times and they still haven’t fixed it.
Has there been any traction on this? I’m Experiencing similar issue as a buyer. We aren’t able to transfer and having tax implications.