Email

Topic summary

  • Core question: whether a Shopify account includes an email address.

  • Key answer: Shopify does not provide email hosting (no built-in inboxes/mailboxes). Store contact forms and system notifications are sent to the store owner’s or staff’s existing email addresses.

  • Email options: If a domain is managed via Shopify, you can set up email forwarding (aliases that forward to another mailbox). Full email hosting must be obtained from a third-party provider.

  • Resources: Official help docs were linked for email forwarding and initial email setup.

  • Outcome: Question resolved with guidance; no conflicting views and no further action required from Shopify beyond using forwarding or external hosting.

Summarized with AI on December 17. AI used: gpt-5.

Does Shopify offer an email address with my account?

Shopify does not provide email hosting.

Contact forms, etcs will be sent to the store owners email or staff for some notifications.

If you have a domain through shopify there is email forwarding

Read the manual https://help.shopify.com/en/manual/domains/email-forwarding-and-hosting/email-hosting

https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email