exchangemarketplace.com refused to connect. When i logged it in to desktop it says exchange marketplace refused to connect. Please clarify
Hi, @nishi17 !
Can you tell me which browser(s) and device(s) you’re using, and when you were last able to access Exchange Marketplace?
I’m not sure what’s causing this error message to come up, but clearing your cookies and cache or testing another browser or device may help.
I am using Chrome latestVersion 97.0.4692.99 64 bit on desktop. Whenever i click on store exchange plus app it shows me a page
Thank you for sharing these details along with the screenshot of the error message. Have you been able to test any other browsers or devices?
I’m using Chrome as well (version 97.0.4692.102) and haven’t been able to replicate the issue so far. To troubleshoot, let’s try these steps:
I have tried in mozilla as well as chrome sophia. Please sort it out
To clarify, have you also tried clearing the cache and cookies in your browser and checking for updates? I know you mentioned that you were using the latest version, but since I’m using version version 97.0.4692.102, you might have an update available.
I’m not able to replicate the issue, so I can only offer basic troubleshooting steps here to resolve it. If you’ve already cleared the cache and cookies and checked for updates, please contact our team via live chat, email, or callback in the Shopify Help Center so we can take a look into this with you.