can someone help with what I’m doing wrong here. Trying to link my shopify and Facebook account and repeatedly get this error. It opens meta business suite but then there seems to be no option for integration.
I cannot see the exact error in your screenshot, but that pattern where it opens Meta Business Suite and then gives you no integration option is almost always an account linkage problem rather than something you did wrong in Shopify.
The usual causes are that the Meta account you are connecting is not an admin of a Business portfolio, or that the Page, catalog and pixel you want to use are sitting under a different Business portfolio than the one Shopify connected to. Shopify needs all of those under one portfolio with you as an admin. A commerce account already tied to your domain or catalog from a past attempt also produces that dead end screen.
Worth opening Meta Business Settings and checking whether you have one portfolio or several, and whether your Page and catalog are both inside the same one. What does the error text actually say?
@HyperactiveDesigns ,
The error in your screenshot looks like it’s coming from Facebooks authorization page not Shopify itself.
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Open the connection from a desktop browser instead of your phone Safari can sometimes cause issues with Meta login.
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Log out of all Facebook accounts then log back into the one that owns the Business Manager and Facebook Page.
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Disable any ad blockers or content blockers and try again in an incognito/private window.
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Make sure you have Admin (full control) access to the Facebook Page Business Manager and Instagram account if you are connecting one.
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If you are reconnecting remove the existing Facebook & Instagram sales channel from Shopify and connect it again.
If it still fails with the same Sorry, something went wrong message its often a temporary Meta issue. Waiting a few hours and trying again can sometimes resolve it.
can you try this integration from your desktop device? (unless you specifically want it for your mobile device)
also, you are using the official sales channel (facebook & instagram app). is that correct? if yes then please note that the app is buggy and i have seen other merchants report similar errors. what you can try is remove the app once and then add it again.
the issue should most likely resolve.
if it doesn’t (or if you genuinely want a reliable Shopify Facebook integration setup), i would suggest use third-party apps. for eg, I use Nabu Facebook & Instagram Feed for my store. and i have never faced such Shopify Meta connection issues with that app.
Hey @HyperactiveDesigns ,
hope you doing well!
This look like a Meta authorization issue rather than the Shopify issue, make sure you are logged in the correct Facebook account with full admin access to the Meta business manager.