am facing this problem
Hey, @staravail ! Welcome to Shopify Community!
You’re likely experiencing a local issue in the Facebook channel. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to set up Facebook Shop after each step to see if any of these resolve the problem.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app
- Remove the Facebook channel and reinstall it
- Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
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Hi @staravail
Your facebook account logged in ?