Hi i just got a Google merchant center suspension for Misrepresentation on my store. Tried everything i could find to fix this my still got rejected on my try to apply for a new request. Is there anyone experienced in here who might have a minute to help me look into this?
Topic summary
A user received a Google Merchant Center suspension for “Misrepresentation” and has been unable to resolve it despite attempting fixes and submitting a review request, which was rejected. Google doesn’t provide specific reasons for suspensions, making it difficult to identify the exact issue.
Community guidance includes:
- Reviewing comprehensive Google policy documentation and guidelines (multiple support links provided)
- Checking all possible violation areas since the exact cause isn’t disclosed
- Ensuring compliance with common requirements:
- Visible, accessible policy pages (shipping, returns, privacy, terms)
- Valid contact information (email, phone, business address)
- Clear “About Us” page and social media links
- Product data accuracy (titles, prices, availability matching GMC feed)
- No broken images or links
Key misrepresentation categories to investigate: Misrepresentation of Self, Misrepresentation of Product/Offer, and User Experience & Trust issues.
Status: The issue remains unresolved. Community members offered to review the store privately for a more detailed assessment, though this requires significant time investment. The user was advised to submit another review request to potentially get more specific feedback from Google.
1 Like
As you have not provided any additional details, I recommend you have a look at the guides and policies below:
https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758
Yeah sorry for the lack of details but im not really sure why the review i requested got rejected tried to read all the information i was able to get my hands on and also did alot of updates for the new review to follow all policys guidelines etc. Honestly dont know what more changes i can do or how much clearer i can be in my policys 
The reason for suspension can be wide, because Google does not share the exact reason, the only way to resolve a suspension is by fixing every possible reason.
Yes i understand but it honestly Feels i have fixed every possible solution at this but guess i missed something that i dont know about
Is there any chance i can send you my store in dm if you got a minute to see if youre able to find anything?
Sure, feel free to reach out to me. However, please note that reviewing a website, business setup, account settings, and product feed takes time—it’s not something that can be done in just a minute.
sure @Larsveeg
Can you share more details about the issue?
Hi Larsveeg,
Was this resolved?
I read that your review request got rejected too. You send another one and hopefully they can at least tell you what’s wrong.
Since you have not shared your store’s URL, I will share a rough checklist of the things you can check to see if that is causing the issue:
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Ensure you have easily accessible and visible pages for
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
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Terms & Conditions
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Contact page - email id should be valid, add a phone number, and business address
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Add a clear about us page
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Link your social media profiles of your store if you have any
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Ensure product titles, prices, and availability match exactly what’s shown in Google Merchant Center
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No placeholder or broken images
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Check your Search Console for broken links
Just to let you know there are a few misrepresentation errors the most common ones include: Misrepresentation of Self, Misrepresentation of Product or Offer, User Experience & Trust. Research these and you will get better clarity on why you have be experiencing this misrepresentation error.
Hi Mrs. Sanjnalal . Please , I need to speak with you, please help me, I can see that you know pretty good meta ads..I have a technical problem, please help!