I’m not a shopify customer. I needed to create an account to contacvt you. There is a fraud on my non-profit account. In August Shopify withdrew money from the account of my organization without my consent. This is a fraud.
I need to correspond with your financial department.
Topic summary
Allegation of an unauthorized withdrawal from a non-profit’s bank account by Shopify in August, described as fraud. The poster says they are not a Shopify customer and created a forum account solely to reach Shopify.
The request is for direct correspondence with Shopify’s financial department to address the charge and seek resolution.
No supporting details are provided (amount, date/receipt reference, bank statement evidence, related account/store, or prior support ticket).
No responses or next steps are recorded; the matter remains unresolved and open.
Key open questions: how to verify the charge, whether any Shopify account is linked to the organization, and the appropriate escalation channel for suspected fraud and reimbursement.