So I purchased from a seller on April 26th and recieved a confirmation text with an order number but no email. Then the seller took down their page and when you try to submit a ticket or anything, the website won’t let you as it says the URL is no longer active. There is no way to reach out to support or anything and my bank says they need a confirmation of Fraud or they can’t do anything.
Hi, @BrennanHealey !
I’m sorry to hear about your shopping experience. To share some context, Shopify is a software that merchants use to create online stores, but we’re not involved with the business operations of these stores. Stores on our platform are independent businesses and Shopify does not oversee order management, fulfillment, or shipping.
I recommend contacting your bank again and letting them know the store is not accessible — you can share that the order page is not available. They should be able to investigate further on your behalf. Feel free to check out this page for more tips and information.
Please let me know if you have any other questions!