Hack message

Shopify Discussion
1

customers are receiving the following message when trying to access my site from their phone “Your phone has been hacked all your actions on the device are tracked by a hacker immediate action is required”.

What can be done? This is deterring people from buying from the website.

2

Does it happen only when they try to access your site ?

Did you check if it happens with you if you try to access as a client ?

Have you given access to anyone to admin your Shopify before ?

Have you installed any app before this started ?
I think you first need to figure out the culprit before you know what can be done.

3

Yes, it happens when I try to access the site from my mobile phone. No apps have recently been installed and no one was recently given access.

4

I then would check:

  1. If it happens on all pages or just some type(s) of urls. If on certain pages only then inspect the urls for those pages and what’s common amongst them.
  2. If it happens on Incognito browser window.
  3. If it happens only when accessed from mobile phone(s) or from pc as well.
  4. Try test with another theme.
  5. How is the message getting displayed. Is it inline on your page or a popup ?