HELP! How to disable the pop-up of my store

Technical Q&A

Topic summary

A store owner needs to remove a homepage pop-up created by an unavailable friend. The pop-up wasn’t created by any app, making standard removal methods ineffective.

Solution provided:

  • Navigate to: Online Store → Theme → Edit code → Assets → base.css
  • Add the following CSS code:
.recommendation-modal__container {
  display: none !important;
}

Outcome:
The issue was successfully resolved after the store owner applied the CSS code to hide the pop-up element. The solution uses a display override to permanently hide the modal container without needing to locate or delete the original pop-up code.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Hello Everyone,

I have a pop-up on my home page, I want to remove it, it was created by a friend and I can’t get him anymore.

It doesn’t looks like created by any App.

Thank you in advance.

Keith

Screen Shot 2023-06-23 at 2.13.24 PM.png
Screen Shot 2023-06-23 at 2.13.24 PM.png2560×1600 314 KB

2

Apply display none on popup in css file for the popup

1 Like
3

Hi @Keith127

This is Richard from PageFly - Shopify Page Builder App, I’d like to suggest this idea:

Online Store ->Theme ->Edit code

Assets ->Base.css

.recommendation-modal__container {
   display: none !important;
}

Hope you find my answer helpful!

Best regards,

Richard | PageFly

1 Like
4

Hello Richard,

Thankyou for the answer, but I didn’t see .recommendation-modal__container
in the base.css

Thank you

5

You just need to add the code I provided above to the base.css file.

1 Like
6

Thank you Richard, all good now