Help please - Product description not showing in Dawn theme

Store Design
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Topic summary

A user encountered an issue where product descriptions weren’t displaying on their Shopify store using Dawn Theme 15.2.0. When editing the theme under Products > Default product, the Description block was missing and the Add Block option appeared unavailable.

Resolution:

  • The user discovered the solution independently
  • The Add Block option becomes visible when hovering the mouse over the line between sections in the theme editor
  • This UI behavior was not immediately obvious, causing the initial confusion

The issue is now resolved without requiring further technical assistance.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

I have a new site and have noticed Product Descriptions are not showing in my store. How can I get this to work please?

I am using Dawn Theme 15.2.0
When I edit the theme and navigate to Products > Default product. The Description block is missing. Secondly Add Block is not available?

2

Hey @MalcolmEdwards ,

We’d love to help you get this sorted as quickly as possible.

Could you please share a link to your store so we can take a closer look?

Looking forward to helping you out!

Cheers,
Shreya

3

Thanks Shreya.

Figured it out, hover the mouse over the ‘line’ between sections and the add block option appears :slightly_smiling_face:

Thanks

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