HELP with Pop-Up coding

Technical Q&A

Topic summary

Persistent pop-ups on a Shopify site are blocking navigation, preventing access to the PRODUCT tab on juliart-studio.com.

  • Issue: Two pop-ups (“Free US Shipping” and “Standard Processing Time”) appear on all pages and obscure the PRODUCT menu item, leading to customer complaints about not finding the PRODUCT page.
  • Background: These pop-ups were created years ago via an app that has since been uninstalled. Shopify support indicated uninstalled apps can leave residual “ghost” code in the theme, which likely still triggers the pop-ups.
  • Request: Help removing the pop-ups completely, presumably by locating and deleting leftover scripts/snippets or theme code tied to the old app.
  • Evidence: A screenshot is provided showing the overlays and how they block the navigation.
  • Status: No solution yet; assistance needed. The discussion remains open with the key task of identifying and stripping the residual theme code.
Summarized with AI on January 16. AI used: gpt-5.
1

Hello, my website is juliart-studio.com

There are 2 pop ups for the “Free US Shipping” and “Standard Processing Time” that appears on all of the pages (see screenshot). They are blocking the PRODUCT tab and my customers complained they can’t find my PRODUCT page due to these pop ups blocking the view.

I added these 2 pop ups in years ago via some app (which was already uninstalled). Shopify support said sometimes uninstalled apps can leave a “ghost” in the hard code of the Theme. Now I need to remove these pop ups completely. Can anyone help me with this?

Pop Ups Issue
Pop Ups Issue1836×656 147 KB

1 Like
2

Welcome to the Shopify Community! :waving_hand:
Could you please share your store URL so we can take a look?
If your store is password-protected, you can also share the storefront password (not admin access).

This will help us understand the issue better and guide you correctly.
Thanks!

Best regards,
Titu

3

Please try this code by following these steps:

Go to the online store - Theme - Edit Code.
Find the theme.liquid file

Add this code before the </ head> tag

<style>
.\32 c4-mars1,.\33 84-mars1 {
    display: none !important
}
</style>
4

Hey @juliartstudio

Follow these Steps:

  1. Go to Online Store
  2. Edit Code
  3. Find theme.liquid file
  4. Add the following code in the bottom of the file above </ body> tag
<style>
.\32 c4-mars1, .\33 84-mars1 {
    display: none !important;
}
</style>

RESULT:

image
image1250×732 244 KB

If I managed to help you then a Like would be truly appreciated.

Best,
Moeed

1 Like
6

This is a very common issue caused by residual app code (“ghost code”) left in the theme, even after the app has been uninstalled.

To remove these pop-ups completely, the solution typically involves:

  1. Manually locating and deleting leftover code in the theme files

    • Common locations: theme.liquid, header.liquid, footer.liquid, theme.js, custom.js, or snippet files

    • Look for keywords related to the popups (e.g. “Free Shipping”, “Processing Time”, modal, popup, announcement, banner)

  2. Checking injected CSS or JavaScript

  3. These popups often persist because of fixed-position CSS or JS listeners still loading on every page

  4. Confirming no metafields or global settings are still triggering the elements

Once the code is fully removed, the Product tab will no longer be blocked across pages.

If you’re not comfortable editing theme files directly, I can help identify and safely remove the exact code causing this issue without breaking your theme.
You can reach me directly at partners@atddigital.com

Hope this helps.

7

Thank you! I’ve never edited code in a website and it took me a little while to find the theme.liquid file but your solution was spot on! Thank you so much!

1 Like
8

Thank you for your reply. I’m glad to hear that the solution worked well for you. If you require any more help, please don’t hesitate to reach out. If you find this information useful, a Like would be greatly appreciated.