I purchased a label through shopify for Canada post. The package was never delivered so I opened a claim with Canada Post. They investigated and said a cheque was going to be mailed. Since the label was purchased through shopify, the refund went to you guys not me even though I purchased the label. How do I get my refund.
Topic summary
- Purchased a Canada Post shipping label through Shopify; the package was never delivered.
- Canada Post investigated the claim and said a refund cheque would be mailed.
- Because the label was bought via Shopify, the refund was sent to the platform rather than the buyer.
- The poster is asking how to obtain the refund from Shopify; no guidance or resolution yet.