How can I connect my new UPS account to my store?

Shopify Discussion
1

Hi there Shopify help..

I now have a new UPS account with negotiated rates that I would like to apply to my store.

When I go to settings>shipping and delivery>carrier accounts and click on “upgrade your plan” it takes me to the User and Permission section.

I have myself as the store owner and I have more than the basic account so I’m not clear on what to do?

Thanks for any help offered..

2

Hi @Nlimit19 ,

Hope you’re doing well today!

Before you can offer those negotiated rates with UPS to your customers, we will need to activate third-party carrier-calculated shipping for your account. To be eligible for this feature, you will need to meet one of these requirements:

  • Your store is on our Advanced plan.
  • You’ve selected an annual billing cycle (which will save you 10% on yearly subscription fees).
  • You’d like to pay $20 USD/month to add this feature to your current plan.

May I ask what plan you are currently on? You can confirm this at any time by visiting Settings > Plan in your admin.

Definitely let me know if you run into any challenges making any of the account changes I shared above. Once your account meets one of these requirements, you can contact our support team via our Help Center here to activate third-party carrier-calculated shipping for your account.

Thanks!