Main issue: The account name was entered incorrectly, causing a mismatch when submitting ID for verification. The user asks how to change the name attached to the account so the ID will match.
Guidance provided: One reply outlines steps to update the name via Account settings—log in, go to the profile/account settings, edit first/last name, save, and verify with password.
Latest update: After attempting these steps, the original name still appears on the account. The user shared a screenshot indicating the change did not take effect and asks how to make the update stick.
Current status: Another participant reports the same problem and asks if a fix was found. No confirmed solution or next steps are reported in the thread.
Outcome: Unresolved/ongoing. Key question remains whether there is a different process for updating the verified name used for ID checks versus the display/account profile name.
I put the wrong name into shopify and it’s now asking for id but i can’t change the name and when i put my id in it says it doesn’t match the name attached to the account. My question is how do i change the name attached to the account so i can solve this ?
Thank you
Joe
To change your name in Shopify ID, follow these steps:
Log In to Your Shopify Account: Open your web browser and go to the Shopify website. Log in to your Shopify admin account using your existing credentials.
Access Your Account Settings: After logging in, click on your profile icon or store name in the top right-hand corner of the admin dashboard. This will open a dropdown menu.
Go to Account Settings: In the dropdown menu, click on “Account settings.” This will take you to the settings page for your Shopify account.
Edit Your Account Information: On the Account settings page, you’ll see various fields containing your personal information, including your name. Click the “Edit” button next to the name field.
Make the Desired Changes: In the editing mode, you can change your first name and last name to your preferred new name.
Save Changes: After you’ve entered your new name, scroll down to the bottom of the page and click the “Save” button to save your changes.
Verify Changes: Shopify may ask you to confirm your password to ensure that you have the necessary permissions to change your account information. Enter your password as prompted to verify the changes.
Confirmation: Once your changes are saved and verified, you should see a confirmation message indicating that your name has been updated successfully.
Your name in Shopify ID should now be updated to your new preference. It’s important to keep your account information accurate, as it may be used for various purposes, including billing and communication with customers.
Hi did you get this fixed, if so how did you resolve this as im facing the same problem
