I messed up my date of birth information for my Shopify account and now I cannot receive any Shopify payments to my account. I emailed Shopify customer service, but they only gave me a ticket and never responded; it’s been two days. If anyone knows how to fix this please reach out.
Hi there @aimapparel !
Thanks for letting us know you’ve already been able to reach out to support about this.
While we can’t give account support or comment on support tickets here for security reasons, I can take a look to ensure your ticket is in the right place.
That said, it is likely just a matter of waiting to hear back from the escalated team in question which can take longer due to their workload and requirements to work via email only.
Feel free to share your ticket number with us here so we can confirm you’re already in the right place for support!
38990457
Hi again, @aimapparel !
Thanks for getting back to me here and for sharing that ticket number.
It looks like the agent shared some required steps with you there, so at this stage now I would recommend you create a new contact by logging into our Help Centre here so we can get to work on this.
There we will be able to provide account support securely and ensure your query is handled appropriately.
All the best!