How can I efficiently manage categories in my adult product store?

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Topic summary

A store owner selling adult products (sex toys and lingerie) is facing two main challenges:

Category Management Issue:

  • Experiencing duplicate categories that both disappear when attempting to delete one
  • Requested to provide screenshots to help diagnose the problem

Marketing Restrictions:

  • Unable to promote the store on most social media platforms due to adult content restrictions
  • Suggested solution: Install an age verification app/popup to require visitors to verify their age before entering
  • This may enable running ads on platforms like Facebook after implementing age verification
  • Recommended to confirm advertising eligibility with Shopify support after installing the age verification solution

The discussion remains open, awaiting screenshots of the category issue and confirmation about advertising policies.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

Hi

I recently opened a sex toy and lingerie store (think LoveHoney etc). I seem to have duplicate categories, ie when I delete the surplus one both disappear. Also being an 18-plus site it’s not the easiest thing to promote as most of the social media platforms don’t allow it. Any advice and reviews greatly appreciated.

Mark

www.sunsetsecrets.co.uk

1 Like
2

Hello @Mark2022

For the collection/category part I can not say anything unless you provide me some kind of video or screenshots.

But for the promotions you can run the campaigns but you need to add an app or a popup for age verification. So when people visit your store they have to verify their age first.

3

Hi
Thanks for your reply, so if I had the age verification app I could run
adds on facebook etc, where would I download the app? I will send you some
screenshots of the categories
Mark

4

Hello @Mark2022

You can confirm about this from the Shopify support more, but I think you can run ads after installing the age verification app.